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About Surgical Auto Repair

Growing up, Surgical Auto Repair owner Donald Robinson was always fixing things. He became extremely interested in the science of how cars operate. For him, this was the perfect mix of science and art. His passion for cars gradually evolved into the reason he got into this business: to change the way vehicle service is delivered.

After working for two different dealerships and an independent shop, Donald became mortified by the way customers were treated, so he started thinking about how he could reverse the erosion of customer service.

Donald has over 25 years of experience in the automotive industry as a technician, manager, and owner. He is an ASE-certified Master Technician and AC Delco Master Technician. He also possesses numerous other Master certifications. Donald and his wife, Sandra, have extensive business management training from Management Success!, one of the leading automotive consulting companies in the US.

It's the largest part of why I went into business; to share my creativity with others; to make others happy; to greatly improve the communication and services to my customers. I will always welcome the challenges of delivering the highest customer service in this business.

The Surgical Auto Repair Family

MISSION STATEMENT

Surgical Auto Repair's belief is to provide good, honest and reliable repairs at a fair price in a timely manner.

ETHICS: We are very committed to the highest ethical standards in the way we do business. We will always deliver the highest quality services to our community with respect, honesty, and reliability at a fair price.


QUALITY: Our philosophy is to provide the highest quality work for all our customers. We will never take unfair advantage of our customers. We make sure that all customer cars receive top-notch quality assurance before the vehicles are given back. We are constantly working on improvements to pursue the best solution for all of our customers' needs.

SAR takes great pride in protecting our environment and we follow all required environmental procedures.